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Privacy Policy

Privacy Policy

Effective Date: July 21, 2026

The Coffee Chemist (“The Coffee Chemist,” “we,” “us,” or “our”) respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit:

By accessing or using our websites or providing information to us, you acknowledge the practices described in this Privacy Policy.

1. Personal Information We Collect

The personal information we collect depends on how you interact with us.

Information You Provide Directly

We may collect information you voluntarily provide, including:

  • Name
  • Billing and shipping address
  • Email address
  • Telephone number
  • Account login information
  • Products purchased or considered
  • Order details and transaction history
  • Gift recipient information
  • Product reviews, comments, or survey responses
  • Customer service requests and other communications
  • Email marketing preferences
  • Information submitted through website forms

Please do not provide sensitive personal information through general contact forms, product reviews, or email communications.

Payment Information

When you make a purchase, your payment information is processed by Shopify or the applicable third-party payment processor.

The Coffee Chemist generally does not directly receive or store your complete payment card number, security code, or other full payment credentials. Payment processors may collect and use this information according to their own privacy policies and terms.

Information Collected Automatically

When you visit our websites, certain information may be collected automatically, including:

  • Internet Protocol address
  • Browser type
  • Device type
  • Operating system
  • Approximate location
  • Referring website
  • Pages viewed
  • Products viewed
  • Links selected
  • Date and time of visits
  • Time spent on pages
  • Shopping cart activity
  • Checkout activity
  • Cookie and device identifiers
  • Interactions with our emails and advertisements

We may collect this information through cookies, pixels, tags, log files, analytics tools, and similar technologies.

Information From Other Sources

We may receive information from service providers and business partners, including:

  • Shopify
  • Payment processors
  • Shipping carriers
  • Product suppliers and fulfillment providers
  • Mailchimp
  • Google Analytics
  • Website hosting providers
  • WordPress plugins and website applications
  • Customer service and fraud-prevention services
  • Social media or advertising platforms, when used

2. How We Use Personal Information

We may use personal information to:

  • Process, fulfill, and deliver orders
  • Confirm purchases and provide order updates
  • Coordinate shipping with suppliers and fulfillment partners
  • Process returns, replacements, refunds, and cancellations
  • Create and manage customer accounts
  • Respond to customer questions and support requests
  • Provide information about our products and services
  • Send marketing emails when permitted
  • Personalize website and shopping experiences
  • Maintain shopping carts and customer preferences
  • Measure website traffic and customer engagement
  • Understand how visitors use our websites
  • Improve our products, services, website, and marketing
  • Prevent fraud, unauthorized transactions, and misuse
  • Maintain the security and operation of our websites
  • Comply with legal, tax, accounting, and regulatory obligations
  • Establish, exercise, or defend legal claims
  • Enforce our policies and agreements
  • Carry out other purposes disclosed when the information is collected

3. Order Fulfillment and Dropshipping Partners

The Coffee Chemist works with third-party suppliers and fulfillment providers to prepare and deliver products.

Depending on the products included in an order, we may provide necessary customer and order information to partners such as:

  • Temecula Coffee Roasters for coffee and tea products
  • Printful for merchandise
  • Syncee suppliers for accessories
  • Shipping carriers and delivery providers
  • Other suppliers used to prepare or fulfill a specific order

Information shared for fulfillment may include the customer’s name, delivery address, telephone number, email address, ordered products, customization details, and other information reasonably necessary to complete and deliver the order.

These providers may process personal information under their own privacy policies and contractual obligations.

4. How We Disclose Personal Information

We may disclose personal information to the following categories of recipients.

Ecommerce and Website Providers

We use Shopify to operate our online store and may use WordPress and related hosting services to operate portions of our main website and blog.

These providers may process information needed to host the websites, operate checkout, maintain customer accounts, provide website functionality, and protect the services from misuse.

Payment Processors

We disclose transaction information to payment processors so they can authorize and process payments, address payment disputes, prevent fraud, and issue refunds.

Suppliers, Fulfillment Providers, and Shipping Carriers

We disclose order and delivery information to suppliers, fulfillment providers, warehouses, and carriers as necessary to prepare and deliver purchases.

Marketing and Email Providers

We use Mailchimp to manage email subscriptions and send marketing or informational emails.

Mailchimp may process subscriber information and information about interactions with emails, such as whether an email was opened or a link was selected, depending on the recipient’s settings and the technologies used in the message.

Analytics and Technology Providers

We may use Google Analytics and similar services to understand website traffic, visitor activity, device information, approximate location, and website performance.

Professional Advisers

We may disclose information to accountants, attorneys, insurers, consultants, and other professional advisers when reasonably necessary to operate and protect the business.

Legal and Safety Disclosures

We may disclose information when we reasonably believe disclosure is necessary to:

  • Comply with a law, regulation, subpoena, court order, or legal process
  • Respond to lawful requests from government authorities
  • Investigate fraud or security concerns
  • Protect our rights, property, customers, or others
  • Enforce our agreements and policies
  • Prevent harm or unlawful activity

Business Transactions

If The Coffee Chemist is involved in a merger, acquisition, financing, sale of assets, restructuring, or similar business transaction, personal information may be disclosed as part of that transaction, subject to applicable law.

5. Cookies and Similar Technologies

Our websites may use cookies, pixels, tags, and similar technologies.

These technologies may be used to:

  • Keep the websites functioning
  • Remember customer preferences
  • Maintain shopping carts
  • Support secure checkout
  • Recognize returning visitors
  • Measure website traffic
  • Understand browsing and purchasing activity
  • Evaluate marketing campaigns
  • Prevent fraud and improve security
  • Deliver or measure advertising, when applicable

Some cookies are necessary for the websites to operate. Other cookies, including analytics and advertising cookies, may be optional depending on applicable law and your location.

You may manage cookies through:

  • Our website cookie banner or privacy settings
  • Your browser settings
  • Shopify’s available privacy controls
  • Applicable opt-out tools provided on our websites

Disabling certain cookies may affect website functionality, saved preferences, shopping carts, or checkout features.

6. Google Analytics

We use Google Analytics to help understand how visitors use our websites.

Google Analytics may collect information such as device and browser information, approximate geographic location, website activity, session information, and identifiers stored through cookies.

We use this information to measure website performance, understand visitor interests, improve navigation, and evaluate the effectiveness of our content and marketing.

Your ability to limit analytics collection may depend on your cookie choices, browser settings, available Google controls, and the consent settings enabled on our websites.

7. Email Marketing

You may choose to receive promotional emails, educational content, product announcements, seasonal offers, and other communications from The Coffee Chemist.

You may unsubscribe at any time by selecting the unsubscribe link included in a marketing email.

Unsubscribing from marketing emails will not prevent us from sending nonpromotional communications that are necessary to complete a transaction or manage our relationship with you. These may include order confirmations, shipping updates, customer service responses, recall notices, or policy-related communications.

8. Sale, Sharing, and Targeted Advertising

The Coffee Chemist does not sell personal information to third parties in exchange for money.

However, certain uses of analytics, advertising tools, pixels, cookies, or Shopify services may be considered a “sale,” “sharing,” or use for targeted advertising under some state privacy laws, even when no money is exchanged.

Where required by applicable law, you may opt out through:

  • The “Your Privacy Choices,” “Do Not Sell or Share My Personal Information,” or similar link displayed on our online store
  • Our cookie or privacy preference tool
  • A legally recognized browser-based opt-out signal, such as Global Privacy Control
  • A request submitted using the contact information below

Your opt-out choice may apply only to the browser and device from which it was submitted unless you are signed into a customer account or otherwise identified as permitted by law.

9. Data Retention

We retain personal information for as long as reasonably necessary to:

  • Complete transactions
  • Provide requested products and services
  • Maintain customer accounts
  • Provide customer service
  • Meet tax, accounting, warranty, and recordkeeping requirements
  • Prevent fraud and security incidents
  • Resolve disputes
  • Enforce agreements
  • Comply with legal obligations

Retention periods may vary depending on the type of information, the reason it was collected, legal requirements, and operational needs.

When information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it.

10. Data Security

We use reasonable administrative, technical, and organizational safeguards intended to protect personal information.

However, no internet transmission, website, database, or storage system can be guaranteed to be completely secure. You are responsible for protecting your account credentials and should notify us promptly if you believe your account or personal information has been compromised.

11. Your Privacy Rights

Depending on where you live and subject to applicable legal exceptions, you may have the right to request that we:

  • Confirm whether we process your personal information
  • Provide access to personal information we maintain about you
  • Correct inaccurate personal information
  • Delete certain personal information
  • Provide a portable copy of certain information
  • Identify categories of information collected, used, or disclosed
  • Identify categories of recipients to whom information was disclosed
  • Opt you out of the sale or sharing of personal information
  • Opt you out of targeted advertising
  • Limit certain uses of sensitive personal information
  • Reconsider or allow an appeal of a denied privacy request

We will not unlawfully discriminate against you for exercising an applicable privacy right.

These rights are not absolute. We may deny or limit a request when permitted by law, including when information is needed to complete a transaction, maintain records, prevent fraud, protect legal rights, comply with legal obligations, or exercise another legally permitted exception.

12. How to Submit a Privacy Request

To submit a privacy request, contact us at:

Email: [PRIVACY OR CUSTOMER SERVICE EMAIL]
Mailing Address: [BUSINESS MAILING ADDRESS]

Please include:

  • Your name
  • The email address associated with your account or order
  • The nature of your request
  • Any information reasonably needed to locate the relevant records

We may need to verify your identity before completing a request. Verification may require confirming information already associated with your account or transaction.

You may use an authorized agent to submit a request where permitted by law. We may require evidence that the agent has authority to act for you and may also require you to verify your identity directly.

We will respond within the period required by applicable law.

13. Children’s Privacy

Our websites and products are intended for a general audience and are not directed to children under 13.

We do not knowingly collect personal information directly from children under 13. If we learn that we have collected personal information from a child under 13 without legally required authorization, we will take reasonable steps to delete it.

A parent or guardian who believes a child has provided personal information may contact us using the information in the “How to Submit a Privacy Request” section.

14. Third-Party Websites and Services

Our websites may include links to third-party websites, social media platforms, payment services, supplier pages, or other services that we do not control.

This Privacy Policy does not govern the privacy practices of those third parties. We encourage you to review their privacy policies before providing personal information.

The Coffee Chemist is not responsible for the content, security, or privacy practices of third-party websites or services.

15. United States Operations

The Coffee Chemist currently sells and ships products within the United States.

Our websites and service providers may process or store information in the United States or other locations where our service providers operate. Privacy protections in those locations may differ from those in your place of residence.

Where required, we and our service providers will use legally recognized measures for handling and transferring personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technologies, services, legal obligations, or business operations.

When changes are made, we will post the updated policy and revise the effective date at the top of the page. Material changes may also be communicated through the website, email, or another appropriate method.

Your continued use of our websites after an updated policy becomes effective is subject to the revised policy.

17. Contact Us

For questions about this Privacy Policy or our privacy practices, contact:

The Coffee Chemist
Email: coffee@thecofffeechemist.com
Websites: thecoffeechemist.com and shop.thecoffeechemist.com